Shipping & Return Policy.

Please note: Because our products are all personalized for each specific customer, there are no returns or exchanges after your order is shipped, unless there was a design error made by us. Please review your order carefully before checking out.

If you need to make a change or cancel your order after checkout, you have 24 hours to contact us with your change or cancellation.

Email us here.

Shipping for all Personalized Products Excluding Jewelry

Standard Shipping- USPS Priority 5-7 business Days

Express Shipping- FedEx 3-4 Business Days

Shipping for Personalized Jewelry

Standard Shipping- USPS Priority 7-11 business days

Expedited Shipping- DHL/FedEx 6-10 business days

Once your order has been shipped, you will receive a tracking number via E-mail. For all updates on your order, please refer to that tracking number. Please note, PersonalizeIT is not responsible for any delays caused by USPS, FedEx, or the other shipping carriers we work with, especially during high volume HOLIDAY SEASONS (Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day.)

Once an order is shipped and you receive your tracking information, it is in the hands of the shipping carrier. We are not responsible for lost or stolen items.

We are not able to ship to PO Boxes at this time.